Off-the-shelf CRMs force your team to adapt to the software. A custom CRM does the opposite — it molds to your sales process, your ops workflow, your reporting needs. We build CRMs with the modules that actually matter to your business: case management, opportunity tracking, integrated VoIP call centers (yes, real WebRTC telephony in the browser), email templates with WYSIWYG builders, analytics dashboards, and automation rules that fire when things actually happen.
We scope to the modules your team will use every day, leave the rest on the cutting room floor, and keep the codebase small enough to stay maintainable.
The Teilor Opal CRM is a working example: 37-component case management module, integrated Mediatel VoIP with WebRTC telephony, automatic phone-to-case routing on incoming calls, unified activity timeline across emails / calls / comments, plus sales orders, product catalog, leads, invoicing, and analytics dashboards.
What you get
- CRM shaped around your sales and ops process
- Integrated telephony with phone-to-case routing
- Unified timeline across every customer touchpoint
- Reporting that answers your business's actual questions
- Codebase your team owns, no per-seat fees